I have received an incorrect item?
Modified on: Thu, 11 May, 2017 at 7:49 PM
Please check the box for codes or model numbers. Important point, not all printers are listing on the box. If you remove the item and it looks similar size and shape and the code resembles the original code for the product it probably is the correct item.
When compatibles are manufactured they do not work off the exact same design as originals so they shape and fittings may differ slight.
Please ensure all yellow and orange tabs have been removed from ink or toner. Ensure the cartridges are inserted firmly in place and any covers are clipped down.
For toners please make sure any covers are removed and that your old toner has been taken out of the drum and that our toner is replaced. Sometimes the toner and drum come out together and customers think that this is the part they are replacing.
Once you've confirmed none of the above works, please open a return request by clicking here
Did you find it helpful?
Can you please tell us how we can improve this article?