Firstly read the message given to you by your printer and then read it again just to be sure that the message is not just asking for your permission to use the installed cartridge. Such a message will normally have a “Continue” prompt towards the bottom of the message. If however your message is clearly stating the cartridge is not recognised or is not compatible please follow the steps below:
1. Remove the cartridge/cartridges from your machine correctly with the printer on . If you are required to follow prompts on screen to change a cartridge make sure you do follow them, otherwise you should be able to simply lift the lid or press a specific button to get your carriage to slide across. Never, pull the carriage across to change a cartridge as your printer will not realise anything has changed. All you will do is cause damage to your printer and potentially your poor fingers as well.
2. Turn your printer off and wait for a minute or so. Doing this will give your printer chance to clear the error it had and power down correctly. It may also be worth ensuring your printer is communicating this to your computer and that the error on screen has cleared.
- Check the copper contact chip on each of the cartridges to ensure that they are not damaged or incorrectly aligned. This is what communicates with the printer. Give them each a gentle wipe with a soft damp lint free cloth to ensure they are clean and dust free. Making sure they are dry before reinstalling.
4. Turn your printer back on and wait for it to settle down and warn of a missing cartridge.
- Re-install the cartridge/cartridges individually. Please make sure that you follow any instructions given to you or follow the procedures described in the manual. If multiple cartridges have been rejected, we would recommend installing them individually and ensuring that the cartridge is being recognised by the printer before repeating the process for the next cartridge. The reason for that is if there is one faulty cartridge in the set, it might affect the other and will confirm which if any of the cartridges are faulty.
6. If any cartridges are rejected; most printers have a print head cleaning program, accessible either on the printer itself or in the attached computer, depending on make and model. This, with the ink cartridge installed, can be ran three or four times (for best results) to clean the heads and to push ink through, clearing any blockages.
7. If any cartridges are still not recognise, it may be that the chip is damaged and you will need to try a different cartridge.