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Printer says new cartridge is empty

It is virtually impossible for you to receive an empty cartridge.

 

Cause:

It is possible however that your cartridge is not properly seated.

 

Solution:

"Drop" the cartridge into the holder and slightly wiggle the cartridge back and forth to ensure correct seating. Then lock the cartridge in place in its print tray.

Please understand that your printer does not "READ" the ink level from the cartridge itself. The printer software measures the level of ink by remembering the number of pages that have been printed since the last cartridge was installed. The printer then ESTIMATES how much ink is left and when the cartridge should be replaced. If you change the cartridge without letting the printer driver reset it will still think you are using the old cartridge. Install the cartridge again using the "install new cartridge" option. This will tell your printer software that you have installed a new cartridge and force it to reset the internal page counter.

Does the printer itself say it's out of ink (blinking light), or does a printer related message box come up on your monitor saying it's empty?

If a light on your printer is blinking (saying 'out of ink'), make sure the contact points on the cartridge are clean.

If it's a printer control program or message box that's telling you it's out, the issue is probably that the printer control software hasn't been reset or told a new cartridge was installed.

If you still have a problem please see Printer Reset Instructions.


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