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Print Quality Causes for Both Inks & Toners

Symptom 

Causes 

Character shadows
Paper quality is poor
Product is not connected directly to computer or wall outlet
Crooked or skewed output
Paper fed incorrectly due to paper type or poor paper quality
Media guides are too tight or too loose
Colour does not print at all
Colour mode is not selected in the software program or printer driver
Correct printer driver is not selected in the software program
Product not correctly configured
Colours not printing or inaccurate
Sealing tape still on the print cartridges
Print cartridge is damaged
Paper quality is poor, likely due to extremely high or low humidity
Colour printing inconsistently after installing new cartridge
The product is set to override the Replace <Colour> Cartridge message and to continue printing
Another print cartridge is damaged
Colours on the printed page do not match the colours on the screen
Colours on the computer monitor might differ from the product output
Software program might interpret extremely light colours as white or extremely dark colours as black
Paper quality is poor
Curled or wavy paper
Paper quality is poor
Paper is too thin
Fuse temperature is too high
Toner fuse setting needs adjusting
Distorted characters
Paper quality is poor
Paper is too glossy or too textured
Product is not connected directly to computer or wall outlet
Dropped edges
Paper quality is poor
Dropped out text
Paper quality is poor
Paper is too thick or too glossy and is resisting the toner
Print cartridge is almost empty
Print cartridge is damaged
Paper path is dirty
Dull, faded or light text
Paper quality is poor
Paper is too thick or too glossy and is resisting the toner
Print cartridge is almost empty
Print cartridge is damaged
Print settings need adjusting
Paper path is dirty
Finish on the printed colour page is inconsistent
Paper path is dirty
Paper too rough
Fuzzy, blurry, or bold areas
Paper quality is poor
Extreme humidity conditions
Product is exposed to environmental conditions
Product is not connected directly to computer or wall outlet
Print settings need adjusting
Print cartridge is damaged
Gray shading or background
Paper quality is poor, likely due to extremely high or low humidity
Paper tray is not correctly in place
Product is not connected directly to computer or wall outlet
Print settings need adjusting
Print cartridge is damaged
Marks repeat on unprinted side of page
Paper path is dirty
The fuser might be damaged or dirty.
Toner smears
Paper is too glossy and is resisting the toner
Print cartridge is damaged
 
 
 
Toner coming away from paper
 
 
 
 
Paper is too thick or too glossy and is resisting the toner:
You picked the wrong printer setting for the paper type that you are using
Fuser Unit may be faulty or need changing
Toner specks
Paper is too thick or too glossy and is resisting the toner
Print cartridge is damaged
Paper path is dirty
Streaks or vertical lines
Print cartridge is almost empty
Print cartridge is damaged
Paper path is dirty
Streaks or vertical lines (photos)
Print cartridge is almost empty
Print cartridge is damaged
Product is not connected directly to computer or wall outlet
Repeating image
Software settings need adjusting
Power surge might have affected the product
Order of images printed might affect printing
Repetitive marks at even intervals
Paper path is dirty
Product is not connected directly to computer or wall outlet
Vertical white stripes or banding
Print cartridge is almost empty
Print cartridge is damaged
Scanner is dirty
Water droplets on the printed page
Extremely high humidity
Wrinkled or creased paper
Paper fed incorrectly
Media guides are too tight or too loose
Paper type is too thin, too textured, or too moist
Media path is obstructed

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