Symptom 

Causes 

Character shadows

Paper quality is poor

Product is not connected directly to computer or wall outlet

Crooked or skewed output

Paper fed incorrectly due to paper type or poor paper quality

Media guides are too tight or too loose

Colour does not print at all

Colour mode is not selected in the software program or printer driver

Correct printer driver is not selected in the software program

Product not correctly configured

Colours not printing or inaccurate

Sealing tape still on the print cartridges

Print cartridge is damaged

Paper quality is poor, likely due to extremely high or low humidity

Colour printing inconsistently after installing new cartridge

The product is set to override the Replace <Colour> Cartridge message and to continue printing

Another print cartridge is damaged

Colours on the printed page do not match the colours on the screen

Colours on the computer monitor might differ from the product output

Software program might interpret extremely light colours as white or extremely dark colours as black

Paper quality is poor

Curled or wavy paper

Paper quality is poor

Paper is too thin

Fuse temperature is too high

Toner fuse setting needs adjusting

Distorted characters

Paper quality is poor

Paper is too glossy or too textured

Product is not connected directly to computer or wall outlet

Dropped edges

Paper quality is poor

Dropped out text

Paper quality is poor

Paper is too thick or too glossy and is resisting the toner

Print cartridge is almost empty

Print cartridge is damaged

Paper path is dirty

Dull, faded or light text

Paper quality is poor

Paper is too thick or too glossy and is resisting the toner

Print cartridge is almost empty

Print cartridge is damaged

Print settings need adjusting

Paper path is dirty

Finish on the printed colour page is inconsistent

Paper path is dirty

Paper too rough

Fuzzy, blurry, or bold areas

Paper quality is poor

Extreme humidity conditions

Product is exposed to environmental conditions

Product is not connected directly to computer or wall outlet

Print settings need adjusting

Print cartridge is damaged

Gray shading or background

Paper quality is poor, likely due to extremely high or low humidity

Paper tray is not correctly in place

Product is not connected directly to computer or wall outlet

Print settings need adjusting

Print cartridge is damaged

Marks repeat on unprinted side of page

Paper path is dirty

The fuser might be damaged or dirty.

Toner smears

Paper is too glossy and is resisting the toner

Print cartridge is damaged

 

 

 

Toner coming away from paper

 

 

 

 

Paper is too thick or too glossy and is resisting the toner:

You picked the wrong printer setting for the paper type that you are using

Fuser Unit may be faulty or need changing

Toner specks

Paper is too thick or too glossy and is resisting the toner

Print cartridge is damaged

Paper path is dirty

Streaks or vertical lines

Print cartridge is almost empty

Print cartridge is damaged

Paper path is dirty

Streaks or vertical lines (photos)

Print cartridge is almost empty

Print cartridge is damaged

Product is not connected directly to computer or wall outlet

Repeating image

Software settings need adjusting

Power surge might have affected the product

Order of images printed might affect printing

Repetitive marks at even intervals

Paper path is dirty

Product is not connected directly to computer or wall outlet

Vertical white stripes or banding

Print cartridge is almost empty

Print cartridge is damaged

Scanner is dirty

Water droplets on the printed page

Extremely high humidity

Wrinkled or creased paper

Paper fed incorrectly

Media guides are too tight or too loose

Paper type is too thin, too textured, or too moist

Media path is obstructed